Wheelchair Assistance Guide
Access comprehensive wheelchair and mobility assistance services. Learn about accessibility features, how to request assistance, and your rights as a traveler.
Understanding Wheelchair Assistance
Airlines are required by law to provide wheelchair and mobility assistance services to passengers with disabilities. These services are free of charge and designed to ensure safe, comfortable travel for all passengers.
Assistance is available from curb to curb, including help with check-in, security screening, boarding, and baggage claim.
Types of Wheelchair Assistance
Wheelchair to Gate
Assistance from check-in to departure gate
Wheelchair to Seat
Assistance from gate to aircraft seat
Wheelchair to Baggage
Assistance from arrival gate to baggage claim
Wheelchair to Curb
Complete assistance from curb to curb
Airline Wheelchair Assistance Policies
| Airline | Advance Notice | Service Cost | Equipment |
|---|---|---|---|
| American Airlines | 24 hours | Free | Available |
| Delta Air Lines | 24 hours | Free | Available |
| United Airlines | 24 hours | Free | Available |
| Southwest Airlines | 24 hours | Free | Available |
| JetBlue Airways | 24 hours | Free | Available |
| Alaska Airlines | 24 hours | Free | Available |
Pro Tips for Wheelchair Assistance
Request in Advance
Request assistance at least 24 hours before your flight for best service.
Arrive Early
Arrive 2 hours early to allow time for assistance and security screening.
Know Your Rights
Airlines cannot charge for wheelchair assistance or deny service based on disability.
Report Issues
Report any accessibility issues to airline staff and file complaints if necessary.
Frequently Asked Questions
Is wheelchair assistance free?
Yes, wheelchair and mobility assistance services are free of charge on all airlines as required by federal law.
How far in advance should I request assistance?
Request assistance at least 24 hours before your flight, though you can request it at the airport if needed.
Can I bring my own wheelchair?
Yes, you can bring your own wheelchair. Airlines will check it at the gate and return it to you upon arrival.