Wheelchair Assistance Guide
Get the wheelchair assistance you need for clearer airport navigation.
Understanding Wheelchair Assistance
Wheelchair and mobility assistance rules depend on the country, airline and airport, but many jurisdictions require airlines and airports to provide disability assistance without a separate assistance fee. Request early and confirm the process for your route.
Assistance may include help at check-in, security, boarding, transfers or baggage claim, depending on airport layout, route and the assistance requested.
Types of Wheelchair Assistance
Wheelchair to Gate
Assistance from check-in to departure gate
Wheelchair to Seat
Assistance from gate to aircraft seat
Wheelchair to Baggage
Assistance from arrival gate to baggage claim
Wheelchair to Curb
Complete assistance from curb to curb
Airline Wheelchair Assistance Policies
| Airline | Advance Notice | Service Cost | Equipment |
|---|---|---|---|
| American Airlines | Request early | Assistance available | Available |
| Delta Air Lines | Request early | Assistance available | Available |
| United Airlines | Request early | Assistance available | Available |
| Southwest Airlines | Request early | Assistance available | Available |
| JetBlue Airways | Request early | Assistance available | Available |
| Alaska Airlines | Request early | Assistance available | Available |
Practical Tips for Wheelchair Assistance
Request in Advance
Request assistance as early as possible so the airline and airport can prepare.
Arrive Early
Arrive early enough to allow time for assistance and security screening.
Know Your Rights
Many jurisdictions prohibit separate disability-assistance fees and discrimination. Check the rule that applies to your route.
Report Issues
Report any accessibility issues to airline staff and file complaints if necessary.
Frequently Asked Questions
Is wheelchair assistance free?
In many jurisdictions, disability assistance is provided without a separate assistance fee, but the exact process depends on the route, airport and airline. Confirm the applicable procedure before travel.
How far in advance should I request assistance?
Request assistance as early as possible. Many airlines and airports can also help at the airport, but advance notice gives them more time to prepare.
Can I bring my own wheelchair?
You can usually travel with your own wheelchair or mobility device, but battery, size, stowage and return procedures depend on the airline, aircraft and applicable accessibility rules.