Special Services
Review special-service rules before travel, including assistance requests, child travel, pets and medical or mobility needs.
Types of special services
Disability assistance
Wheelchair service and airport support; boarding assistance depends on the service and airport process.
Unaccompanied minors
Airline procedures for children flying alone, including hand-off and pickup rules.
Traveling with pets
Cabin or cargo options depend on airline, route, aircraft, animal type and availability.
Senior travelers
Assistance options may be available for check-in, boarding and airport navigation.
How to request services
During booking
- Add wheelchair, meal or unaccompanied-minor requests where the booking flow allows it.
- Provide required medical or mobility-device information through the airline's official process.
After booking
- Use the airline or issuing agency channel with your booking reference to add or modify special services.
- Submit required documents within the airline's published deadline.
Required documents & policies
Documents
- Government ID or passport
- Medical certificate (if applicable)
- Pet vaccination, health or import records when required
- Unaccompanied-minor forms required by the airline
Fees & eligibility
- UM service fees by route/airline
- Pet in-cabin vs. cargo pricing
- Device battery & size restrictions
Policy guidelines
- Arrive early enough for document, assistance or service checks
- Carry prescriptions in original packaging
- Advance notice required for some services
Travel tips
Traveling with pets
- Use a carrier that meets the airline's published size and fit rules.
- Feed lightly before travel and carry water.
Medical needs
- Pack medications in carry-on with prescriptions.
- Inform the airline about oxygen or assistance requirements.
Minors traveling alone
- Confirm age eligibility and connecting flight rules.
- Provide accurate guardian contact and hand-off information.
Accessibility
- Request mobility assistance early for long connections or large airports.
- Ask what seating or boarding assistance is available for your mobility needs.
Passenger experiences
“Request mobility assistance early and reconfirm it before travel day.”
“Check unaccompanied-minor hand-off and pickup rules before booking.”
“Confirm pet carrier, route and document rules with the airline before departure.”
Request personalized assistance
Detailed Guides
Unaccompanied minors
Airline procedures for children flying alone, including hand-off and pickup rules.
Traveling with pets
Cabin or cargo options depend on airline, route, aircraft, animal type and availability.
Disability assistance
Wheelchair service and airport support; boarding assistance depends on the service and airport process.
Minors traveling alone
Confirm age eligibility and connecting flight rules.
Special services FAQ
Can I request services last minute?
Many airlines accept last-minute requests but availability is not guaranteed—request early.
Are pets allowed in the cabin?
Small pets may fly in-cabin only when the airline, aircraft, route, animal type and carrier fit allow it.
Is wheelchair assistance free?
Airlines generally provide required wheelchair assistance, but the process, timing and request method vary. Check the airline's accessibility instructions before travel.
What age is eligible for UM service?
Unaccompanied-minor age bands vary by airline, route and connection rules. Confirm before booking.